WhiteClay Solutions uses Deskhero's AI capabilities to manage its tickets efficiently. The AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on the context of the query. This helps the support team to respond to customer queries quickly and accurately.
The company also uses Deskhero's AI to enhance its knowledge base. The AI can automatically generate articles from various file formats and scrape data from the company's website. This provides the support team with a comprehensive source of information to resolve customer queries.
Deskhero's AI also improves the search functionality by using the embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the support team to find the information they need to resolve customer queries.
By integrating Deskhero with its existing systems through the REST API, WhiteClay Solutions has been able to streamline its operations and provide better service to its customers.
By leveraging Deskhero's advanced AI capabilities, WhiteClay Solutions has improved the efficiency of its customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on the context of the query. This helps the support team to respond to customer queries quickly and accurately.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate articles from various file formats and scrape data from websites. This provides the support team with a comprehensive source of information to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Mining of kaolin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
