KaolinTech has a vast knowledge base consisting of numerous articles, manuals, and policies. The company uses Deskhero's AI capabilities to automatically generate articles from these resources, making it easier for the support team to access relevant information when dealing with customer queries.
The company also uses Deskhero's AI to enhance its ticket management system. The AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on the context of the query. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results by using the embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the support team to find the information they need to resolve customer queries.
KaolinTech also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to streamline its operations and provide better service to its customers.
By leveraging Deskhero's advanced AI capabilities, KaolinTech has been able to improve its customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on the context of the query. This speeds up the response time and ensures that the responses are accurate and relevant.
How does Deskhero's AI improve the search results?
Deskhero's AI uses the embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier to find the information needed to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Mining of kaolin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
