OreMaster Inc. deals with a large number of customer queries related to their mining processes, product specifications, and safety measures. With Deskhero's advanced ticket management system, these queries are effectively sorted and tracked until resolution. The AI capabilities of Deskhero analyze the content of these tickets and suggest suitable responses based on previous tickets and knowledge base articles.
The AI also improves the search results by analyzing the structured data lists, custom fields, and user groups. This allows the helpdesk team to swiftly find relevant information and respond to customer queries more efficiently.
Deskhero's AI capabilities extend to the generation of knowledge base articles from uploaded files like policies, manuals, and presentations. This feature helps OreMaster keep their knowledge base updated with the latest information and guidelines. The AI also scrapes the company's website for additional data, ensuring that all available information is utilized to enhance helpdesk services.
OreMaster also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further enhancing the efficiency of their helpdesk services.
With Deskhero, OreMaster Inc. has significantly improved their helpdesk efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI analyzes the content of customer queries and suggests suitable responses based on previous tickets and knowledge base articles. It also enhances search results and generates knowledge base articles from uploaded files, helping the helpdesk team find relevant information quickly.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, enabling real-time data exchange.
Does Deskhero's AI use the company's website data?
Yes, Deskhero's AI can scrape the company's website for additional data to enhance helpdesk services.
* This article provides an example of how a fictive company in the Mining of lead ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
