LeadPros Mining receives numerous customer queries daily regarding their mining operations, safety measures, and product details. With Deskhero's ticket management system, these queries are efficiently organized and tracked until resolution. The AI capabilities of Deskhero analyze the content of these tickets and suggest appropriate responses based on previous tickets and knowledge base articles.
The AI also enhances the search results by analyzing the structured data lists, custom fields, and user groups. This allows the customer support team to quickly find relevant information and respond to customer queries more efficiently.
Deskhero's AI capabilities extend to the generation of knowledge base articles from uploaded files like policies, manuals, and presentations. This feature helps LeadPros keep their knowledge base updated with the latest information and guidelines. The AI also scrapes the company's website for additional data, ensuring that all available information is utilized to enhance customer support.
LeadPros also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further enhancing the efficiency of their customer support.
With Deskhero, LeadPros Mining has significantly improved their customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes the content of customer queries and suggests appropriate responses based on previous tickets and knowledge base articles. It also enhances search results and generates knowledge base articles from uploaded files, helping the customer support team find relevant information quickly.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, enabling real-time data exchange.
Does Deskhero's AI use the company's website data?
Yes, Deskhero's AI can scrape the company's website for additional data to enhance customer support.
* This article provides an example of how a fictive company in the Mining of lead ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
