LigniteTech, dealing with a large volume of customer queries daily, needed a robust solution to manage their customer support services. They chose Deskhero for its advanced features and AI capabilities.
Using Deskhero, LigniteTech was able to structure their data lists, manage tickets, and create user groups for efficient handling of customer queries. The custom email domains feature allowed the company to maintain a professional image in their communications.
The company utilized Deskhero's AI capabilities to enhance their customer support services. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improved the response time but also ensured the quality of the responses.
Deskhero's AI also enhanced the search results, making it easier for the support team to find the necessary information quickly. This resulted in faster resolution of customer queries and improved customer satisfaction.
Additionally, the REST API allowed LigniteTech to integrate Deskhero with their existing systems, ensuring a seamless customer support experience.
How did Deskhero's AI capabilities enhance customer support services?
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, improving response time and quality. The AI also enhanced search results, making it easier for the support team to find necessary information quickly.
How did Deskhero help in maintaining a professional image in communications?
Deskhero's custom email domains feature allowed LigniteTech to use their own domain in customer communications, helping maintain a professional image.
How did Deskhero ensure a seamless customer support experience?
The REST API allowed LigniteTech to integrate Deskhero with their existing systems, ensuring a seamless customer support experience.
* This article provides an example of how a fictive company in the Mining of Lignite/Brown Coal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
