OreMaster Mining Ltd., a global player in the nickel ore mining industry, was facing challenges in managing their extensive knowledge base. The information was scattered across various platforms and was not easily accessible to their customers.
By implementing Deskhero, OreMaster was able to consolidate their knowledge base into a single platform. The AI capabilities of Deskhero were used to generate articles from Word, PowerPoint, PDF files, and even scraped website data, creating a comprehensive and easily searchable knowledge base.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results. This makes it easier for customers to find the relevant information they need, reducing the load on customer support agents.
Since implementing Deskhero, OreMaster has seen a significant improvement in the accessibility and relevance of their knowledge base. This has led to a decrease in the number of customer queries and an increase in customer satisfaction.
Moreover, the custom fields and structured data lists features of Deskhero allowed OreMaster to tailor the platform to their specific needs, making it an invaluable tool for their customer support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and scraped website data. It also uses OpenAI Embeddings to enhance search results, making it easier for customers to find the relevant information they need.
Can Deskhero be tailored to specific needs?
Yes, Deskhero features custom fields and structured data lists that allow it to be tailored to specific needs.
How does Deskhero improve customer satisfaction?
By making information more accessible and relevant, Deskhero reduces the load on customer support agents and improves response times, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Mining of nickel ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
