NickelProspect Inc., a pioneer in the nickel ore mining industry, was struggling with an inefficient ticket management system. The high volume of customer queries and complaints was overwhelming their customer support team and leading to long response times.
By implementing Deskhero, NickelProspect was able to leverage the platform's advanced AI capabilities to improve their ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for customer support agents to respond to queries. The AI also enhances search results, making it easier for customers to find the information they need on their own.
Since implementing Deskhero, NickelProspect has seen a significant reduction in response times and an increase in customer satisfaction. The platform's AI capabilities have also freed up their customer support agents to focus on more complex queries that require human intervention.
Furthermore, the Kanban board feature of Deskhero allowed NickelProspect to visually manage their tickets, further enhancing their ticket management capabilities.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time it takes for customer support agents to respond to queries.
What is the benefit of the Kanban board feature?
The Kanban board feature allows companies to visually manage their tickets, making it easier to track the progress of each ticket and identify any bottlenecks in the process.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Mining of nickel ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
