NickelDome Resources receives numerous customer queries and complaints every day. To manage these effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential replies, thereby speeding up the resolution process and improving customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and track queries. This has streamlined their helpdesk operations and reduced the average response time.
NickelDome Resources has a comprehensive knowledge base, including manuals, policies, and presentations. Using Deskhero's AI capabilities, the company can generate articles from these files, making it easier for customers and support agents to find relevant information. The AI also enhances search results, making the knowledge base more accessible and efficient.
The company uses Deskhero's website scraping feature to keep its knowledge base current. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that the most recent and relevant information is always available.
Finally, NickelDome Resources uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier for the company to manage its helpdesk operations and has improved overall customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of NickelDome Resources' helpdesk services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest potential replies, thereby speeding up the resolution process and improving customer satisfaction. It also enhances search results, making the knowledge base more accessible and efficient.
How does NickelDome Resources keep its knowledge base current?
NickelDome Resources uses Deskhero's website scraping feature to gather the latest information. The AI capabilities analyze this data and update the knowledge base accordingly.
How does Deskhero's REST API benefit NickelDome Resources?
Deskhero's REST API allows NickelDome Resources to integrate the platform with its existing systems. This seamless integration has made it easier for the company to manage its helpdesk operations and has improved overall customer satisfaction.
* This article provides an example of how a fictive company in the Mining of nickel ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
