NickelRush Mining Co., a leading nickel ore mining company, was struggling with a high volume of customer queries and complaints. Their existing helpdesk system was unable to cope with the demand, leading to long response times and frustrated customers.
By implementing Deskhero, NickelRush was able to leverage the platform's advanced AI capabilities to automate their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for customer support agents to respond to queries. The AI also enhances search results, making it easier for customers to find the information they need on their own.
Since implementing Deskhero, NickelRush has seen a significant reduction in response times and an increase in customer satisfaction. The platform's AI capabilities have also freed up their customer support agents to focus on more complex queries that require human intervention.
Furthermore, the REST API feature of Deskhero allowed NickelRush to seamlessly integrate the platform with their existing systems, further enhancing their customer support capabilities.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time it takes for customer support agents to respond to queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero features a REST API that allows it to be seamlessly integrated with existing systems.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Mining of nickel ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
