NickelRush Mining receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management feature to organize these queries and ensure timely responses. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential replies, reducing the time spent by customer service representatives on each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize queries and track their resolution. This has improved the efficiency of their customer support team and reduced the average response time.
NickelRush Mining has a vast knowledge base, including manuals, policies, and presentations. Using Deskhero's AI capabilities, the company can generate articles from these files, making it easier for both customers and support agents to find relevant information. The AI also enhances search results, making the knowledge base more user-friendly.
The company uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that the most recent and relevant information is always available.
Finally, NickelRush Mining uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier for the company to manage its customer support services and has improved overall customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of NickelRush Mining's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest potential replies, reducing the time spent by customer service representatives on each ticket. It also enhances search results, making the knowledge base more user-friendly and efficient.
How does NickelRush Mining keep its knowledge base up-to-date?
NickelRush Mining uses Deskhero's website scraping feature to gather the latest information. The AI capabilities analyze this data and update the knowledge base accordingly.
How does Deskhero's REST API benefit NickelRush Mining?
Deskhero's REST API allows NickelRush Mining to integrate the platform with its existing systems. This seamless integration has made it easier for the company to manage its customer support services and has improved overall customer satisfaction.
* This article provides an example of how a fictive company in the Mining of nickel ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
