Radon Resources uses Deskhero's user groups and tickets management features to efficiently handle customer queries and issues. The advanced AI capabilities of Deskhero are used to suggest replies based on previous tickets, improving the speed and quality of responses.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to enhance search results. This allows the helpdesk team to quickly find the most relevant information, improving their efficiency.
Deskhero's AI capabilities are also used to generate knowledge base articles from word, powerpoint, pdf files. This automated process ensures that the knowledge base is always updated with the latest information, helping the helpdesk team provide accurate responses.
Radon Resources also uses Deskhero's website scraping feature to stay updated with changes in regulations and industry news. The AI analyzes this data and updates the knowledge base accordingly, ensuring that the helpdesk team is always informed about the latest developments.
With Deskhero, Radon Resources has been able to enhance their helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes previous tickets to suggest relevant responses. This improves the speed and quality of responses from the helpdesk team.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant information, enhancing the search results.
How does Deskhero's AI update the knowledge base?
The AI generates knowledge base articles from word, powerpoint, pdf files and scraped website data. It also keeps track of changes in regulations and industry news to update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Mining of uranium ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
