Neptune Nuclei uses Deskhero's structured data lists and custom fields to organize customer queries and issues. The AI capabilities of Deskhero are used to analyze previous tickets and generate relevant responses, significantly reducing response times and improving customer satisfaction.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This helps the customer support team find the most relevant information quickly, making their work more efficient.
Deskhero's AI capabilities are also used to generate knowledge base articles from word, powerpoint, pdf files. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
Neptune Nuclei also uses Deskhero's website scraping feature to keep track of changes in regulations and industry news. The AI analyzes this data and updates the knowledge base accordingly, ensuring that the customer support team is always informed about the latest developments.
With Deskhero, Neptune Nuclei has been able to optimize their customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets to generate relevant responses. This reduces the time it takes for the customer support team to respond to queries and issues.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant information, enhancing the search results.
How does Deskhero's AI update the knowledge base?
The AI generates knowledge base articles from word, powerpoint, pdf files and scraped website data. It also keeps track of changes in regulations and industry news to update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Mining of uranium ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
