ZincTech Mining receives numerous customer queries daily, ranging from technical support requests to inquiries about their mining operations. The company uses Deskhero's ticket management feature to organize these queries, ensuring that no customer request goes unnoticed. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
The company also leverages Deskhero's knowledge base feature, which is powered by AI. This feature automatically generates articles from uploaded files like policies, manuals, presentations, and even scraped website data. This has significantly reduced the time spent by the support team in creating and updating the knowledge base manually.
Deskhero's advanced AI capabilities have also helped ZincTech Mining in improving their response times. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This has not only improved the efficiency of the support team but also ensured consistency in the responses.
ZincTech Mining also uses Deskhero's comprehensive search bar, which is enhanced by AI. The search bar uses OpenAI Embeddings to provide relevant search results, making it easier for the support team to find the information they need quickly.
Overall, Deskhero's advanced AI capabilities have helped ZincTech Mining improve their customer support efficiency, reduce response times, and provide consistent and accurate responses to customer queries.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in sorting and prioritizing tickets based on their urgency and relevance. It also suggests replies to new queries based on OpenAI Embeddings from previous tickets and knowledge base articles.
How does Deskhero's AI enhance the search bar?
Deskhero's search bar uses OpenAI Embeddings to provide relevant search results, making it easier for users to find the information they need quickly.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI automatically generates articles for the knowledge base from uploaded files like policies, manuals, presentations, and scraped website data. This reduces the time spent in creating and updating the knowledge base manually.
* This article provides an example of how a fictive company in the Mining of zinc ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
