OreMax Industries operates globally, resulting in a diverse range of customer queries and support requests. The company uses Deskhero's user groups feature to categorize their customers and provide personalized support. The AI capabilities of Deskhero help in identifying patterns and trends in the queries, enabling the support team to provide targeted solutions.
The company also utilizes Deskhero's knowledge base feature, which is AI-powered. The AI automatically generates articles from various sources like uploaded manuals, policies, presentations, and scraped website data. This has significantly reduced the manual effort required to maintain the knowledge base, freeing up the support team to focus on more critical tasks.
With Deskhero's advanced AI capabilities, OreMax Industries has been able to improve their response times. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This has not only increased the efficiency of the support team but also ensured that the responses are consistent and accurate.
The company also uses Deskhero's comprehensive search bar, which is enhanced by AI. The search bar uses OpenAI Embeddings to provide relevant search results, enabling the support team to find the required information quickly and efficiently.
In conclusion, Deskhero's advanced AI capabilities have enabled OreMax Industries to enhance their helpdesk services, improve response times, and increase customer satisfaction.
How does Deskhero's AI assist in providing personalized support?
Deskhero's AI helps in identifying patterns and trends in customer queries, enabling the support team to provide targeted solutions. It also suggests replies to new queries based on OpenAI Embeddings from previous tickets and knowledge base articles.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses OpenAI Embeddings to provide relevant search results, enabling users to find the required information quickly and efficiently.
How does Deskhero's AI reduce the manual effort required to maintain the knowledge base?
Deskhero's AI automatically generates articles for the knowledge base from various sources like uploaded manuals, policies, presentations, and scraped website data. This reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Mining of zinc ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
