ZincX Solutions receives a high volume of customer queries and support requests daily. The company uses Deskhero's ticket management system to organize these queries, ensuring that every customer request is addressed. The AI capabilities of Deskhero assist in sorting and prioritizing these tickets based on their urgency and relevance.
The company also leverages Deskhero's knowledge base feature, which is powered by AI. The AI automatically generates articles from uploaded files like policies, manuals, presentations, and scraped website data. This has significantly reduced the time and effort spent by the support team in maintaining the knowledge base.
Deskhero's advanced AI capabilities have also helped ZincX Solutions in improving their response times. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This has not only improved the efficiency of the support team but also ensured consistency in the responses.
ZincX Solutions also uses Deskhero's comprehensive search bar, which is enhanced by AI. The search bar uses OpenAI Embeddings to provide relevant search results, making it easier for the support team to find the information they need quickly.
In conclusion, Deskhero's advanced AI capabilities have helped ZincX Solutions streamline their customer support processes, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI assists in sorting and prioritizing customer queries based on their urgency and relevance. It also suggests replies to new queries based on OpenAI Embeddings from previous tickets and knowledge base articles.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI automatically generates articles for the knowledge base from uploaded files like policies, manuals, presentations, and scraped website data. This reduces the time and effort spent in maintaining the knowledge base.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses OpenAI Embeddings to provide relevant search results, enabling users to find the required information quickly and efficiently.
* This article provides an example of how a fictive company in the Mining of zinc ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
