DiamondPeak Exploration has a vast knowledge base consisting of technical manuals, safety procedures, and operational guidelines. Managing and accessing this information was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have revolutionized their knowledge base management.
Deskhero's AI capability uses OpenAI Embeddings to analyze the content of the knowledge base, including word, powerpoint, pdf files, and even scraped website data. It then uses this analysis to enhance search results, making it easier for the support team to find relevant information.
The AI also generates knowledge base articles from these resources, ensuring that the knowledge base is always up-to-date and comprehensive. This has significantly reduced the time and effort required to maintain the knowledge base.
Moreover, the AI-powered REST API has enabled DiamondPeak Exploration to integrate the knowledge base with other systems, improving the overall efficiency of their operations.
Overall, Deskhero's AI capabilities have significantly improved the accessibility and usability of DiamondPeak Exploration's knowledge base, enhancing their customer support and operational efficiency.
How does Deskhero's AI enhance the searchability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base. It uses this analysis to enhance search results, making it easier to find relevant information.
How does the AI generate knowledge base articles?
The AI analyzes the content of resources like word, powerpoint, pdf files, and scraped website data. It then generates knowledge base articles from this content, ensuring that the knowledge base is always up-to-date and comprehensive.
How does the AI-powered REST API improve operational efficiency?
The AI-powered REST API enables integration of the knowledge base with other systems, improving the overall efficiency of operations.
* This article provides an example of how a fictive company in the Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
