SilverStream Resources interacts with a diverse range of customers, including suppliers, contractors, and government agencies. Managing these interactions was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their customer interaction.
The AI capability uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. It then uses this analysis to generate suggested replies, enhancing the quality of interaction with customers.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information and respond to customer queries accurately and promptly.
The AI-powered user groups feature has enabled SilverStream Resources to segment their customers and tailor their interactions accordingly. This has significantly improved customer engagement and satisfaction.
Overall, Deskhero's AI capabilities have significantly improved SilverStream Resources' customer interaction, leading to higher customer satisfaction and engagement.
How does Deskhero's AI improve the quality of customer interaction?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. It then uses this analysis to generate suggested replies, enhancing the quality of interaction with customers.
How does the AI enhance search results?
The AI uses advanced algorithms to analyze the content of the knowledge base and other resources. It uses this analysis to enhance search results, making it easier to find relevant information.
How does the AI-powered user groups feature improve customer engagement?
The AI-powered user groups feature enables segmentation of customers, allowing for tailored interactions. This improves customer engagement and satisfaction.
* This article provides an example of how a fictive company in the Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
