GoldStone Mining receives numerous customer queries daily, ranging from technical support for their mining equipment to inquiries about their mining operations. Managing these tickets was a challenge until they adopted Deskhero. The platform's advanced AI capabilities, leveraging OpenAI Embeddings, have been instrumental in managing tickets effectively and efficiently.
The AI capability uses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's comprehensive search bar, powered by AI, has been a game-changer for GoldStone Mining. It allows the support team to quickly find relevant information from the knowledge base, previous tickets, and other resources, enhancing their ability to provide accurate and timely responses.
The AI-powered kanban board has also been beneficial for GoldStone Mining. It helps in prioritizing and tracking tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Overall, Deskhero's AI capabilities have transformed GoldStone Mining's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to quickly find relevant information from the knowledge base, previous tickets, and other resources, enabling the support team to provide accurate and timely responses.
How does the AI-powered kanban board help in managing tickets?
The AI-powered kanban board helps in prioritizing and tracking tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
