EcoPack Solutions receives numerous customer queries every day. Managing these manually was challenging and inefficient. With Deskhero, they have automated this process. The AI analyses incoming tickets, categorizes them, and assigns them to the right agent or department. This has greatly improved their response times and customer satisfaction rates.
The company also uses Deskhero's AI to generate suggested replies. By analyzing previous tickets, knowledge base articles, and uploaded documents, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Additionally, EcoPack Solutions uses Deskhero's AI to maintain a comprehensive knowledge base. The AI scrapes their website for relevant information, generates articles from various file types, and updates the knowledge base automatically. This has made it easier for customers to find solutions on their own, reducing the load on the support team.
Finally, the company uses the comprehensive search bar powered by AI to quickly find relevant information. Whether it's a past ticket, a knowledge base article, or a specific document, the AI-enhanced search delivers accurate results in seconds.
Overall, Deskhero's advanced AI capabilities have greatly improved EcoPack Solutions' customer support, making it more efficient and effective.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket and categorize it accordingly. It then assigns the ticket to the appropriate department or agent based on the category.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then uses this information to generate a suitable reply.
How does the AI enhance the knowledge base?
Deskhero's AI can scrape the company's website for relevant information and generate articles from Word, PowerPoint, and PDF files. These articles are then added to the knowledge base, keeping it updated and comprehensive.
* This article provides an example of how a fictive company in the Miscellaneous Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
