Innovative Widgets Inc. receives hundreds of customer queries daily, which were previously managed manually. With Deskhero, they have automated this process. The AI analyses incoming tickets, categorizes them based on content, and assigns them to the appropriate department or agent. This has significantly reduced response times and increased customer satisfaction.
The company also uses Deskhero's AI to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
In addition, Innovative Widgets Inc. uses Deskhero's AI to enhance their knowledge base. The AI scrapes their website for relevant information, generates articles from Word, PowerPoint, and PDF files, and updates the knowledge base automatically. This has made it easier for customers to find solutions on their own, reducing the load on the support team.
Finally, the company uses the comprehensive search bar powered by AI to quickly find relevant information. Whether it's a past ticket, a knowledge base article, or a specific document, the AI-enhanced search delivers accurate results in seconds.
Overall, Deskhero's advanced AI capabilities have transformed Innovative Widgets Inc.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket and categorize it accordingly. It then assigns the ticket to the appropriate department or agent based on the category.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then uses this information to generate a suitable reply.
How does the AI enhance the knowledge base?
Deskhero's AI can scrape the company's website for relevant information and generate articles from Word, PowerPoint, and PDF files. These articles are then added to the knowledge base, keeping it updated and comprehensive.
* This article provides an example of how a fictive company in the Miscellaneous Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
