Bizarre Book Bazaar receives a large volume of customer inquiries about their unique book collection. The company uses Deskhero's ticket management system to handle these inquiries. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new inquiries.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members. This ensures that each inquiry is handled by the most qualified person.
Deskhero's AI capabilities also enhance the company's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find and present the most relevant content to customers.
Additionally, Bizarre Book Bazaar uses Deskhero's website scraping feature to keep their knowledge base updated. This ensures that the AI can always provide the most accurate and current information in its suggested responses.
Overall, Deskhero's advanced AI capabilities have significantly improved Bizarre Book Bazaar's customer service efficiency and accuracy.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find and present the most relevant content.
How does Bizarre Book Bazaar keep their knowledge base up-to-date?
Bizarre Book Bazaar uses Deskhero's website scraping feature to keep their knowledge base updated.
* This article provides an example of how a fictive company in the Miscellaneous store retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
