Peculiar Pet Palace receives numerous customer inquiries daily about their unique pet products. The company uses Deskhero's ticket management feature to track and manage these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to new tickets.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to respond to urgent inquiries promptly and efficiently.
Deskhero's AI capabilities also enhance the company's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find and present the most relevant content to customers.
Furthermore, Peculiar Pet Palace uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This ensures that the AI can always provide the most accurate and current information in its suggested responses.
Overall, Deskhero's advanced AI capabilities have significantly improved Peculiar Pet Palace's customer support efficiency and accuracy.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find and present the most relevant content.
How does Peculiar Pet Palace keep their knowledge base up-to-date?
Peculiar Pet Palace uses Deskhero's website scraping feature to keep their knowledge base up-to-date.
* This article provides an example of how a fictive company in the Miscellaneous store retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
