GuidedTech Dynamics has a large number of employees who often require IT support. The company uses Deskhero's advanced AI capabilities to manage and respond to helpdesk tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, reducing the time taken to resolve issues.
The company uses Deskhero's knowledge base feature to store and manage all their IT-related documents. The AI capabilities of Deskhero allow the company to generate knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This feature has significantly reduced the time and effort required to maintain an up-to-date and comprehensive knowledge base.
GuidedTech Dynamics also uses the REST API provided by Deskhero to integrate the platform with other systems used by the company. This integration has further streamlined the helpdesk process, making it more efficient and effective.
The comprehensive search bar powered by AI has made it easier for the IT team to find relevant information quickly. The AI-enhanced search results ensure that the team has all the necessary information at their fingertips, enabling them to provide better support to employees.
Overall, the advanced AI capabilities of Deskhero have enabled GuidedTech Dynamics to significantly improve their helpdesk services. The company has reported increased employee satisfaction and reduced resolution times since implementing Deskhero.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex IT queries?
Yes, Deskhero's AI is capable of handling complex IT queries. It uses the company's knowledge base and other resources to generate accurate and helpful responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the user's search query and finds the most relevant information from the company's resources. This ensures that the search results are comprehensive and accurate.
* This article provides an example of how a fictive company in the Missile and guided weapons manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
