PayGo receives a large number of customer queries every day. To manage these queries effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI also helps PayGo to automate the creation of knowledge base articles from word, powerpoint, and pdf files. This has greatly reduced the manual work involved in maintaining their knowledge base and ensured that it is always updated with the latest information.
The custom fields feature of Deskhero allows PayGo to create structured data lists for different types of customer queries. This, along with the AI's ability to enhance search results, has made it easier for the helpdesk team to find relevant information quickly.
PayGo also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their helpdesk process.
In summary, Deskhero's advanced AI capabilities have enabled PayGo to provide faster and more accurate helpdesk services, while reducing the workload of their helpdesk team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this analysis to enhance the search results, making it easier to find relevant information.
How does PayGo use Deskhero's REST API?
PayGo uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage helpdesk tickets and queries directly from their own systems.
* This article provides an example of how a fictive company in the Mobile Banking Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
