MobiBank receives a high volume of customer queries daily. To handle these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only accelerates the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI also enables MobiBank to automate the creation of knowledge base articles from word, powerpoint, and pdf files. This significantly reduces the manual work required to maintain their knowledge base and ensures that it is always up-to-date with the latest information.
The custom fields feature of Deskhero allows MobiBank to create structured data lists for different types of customer queries. Combined with the AI's ability to enhance search results, this makes it easier for the support team to find relevant information quickly.
MobiBank also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their customer support process.
In conclusion, Deskhero's advanced AI capabilities have empowered MobiBank to provide faster and more accurate customer support, while reducing the workload of their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this analysis to enhance the search results, making it easier to find relevant information.
How does MobiBank use Deskhero's REST API?
MobiBank uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support tickets and queries directly from their own systems.
* This article provides an example of how a fictive company in the Mobile Banking Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
