Foodie Wheels uses Deskhero's AI capabilities to manage their customer support tickets. The AI suggests replies based on analysis of previous tickets, knowledge base articles, uploaded files, and scraped website data, improving the response time and accuracy.
The company uses Deskhero's custom fields and user groups to categorize their customers and their queries. The AI then provides personalized and relevant responses, enhancing the customer experience.
Foodie Wheels also leverages Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information from their resources. This helps them answer customer queries more accurately and promptly.
By integrating Deskhero's REST API with their existing systems, Foodie Wheels has enabled seamless data exchange, improving their operational efficiency.
Finally, Foodie Wheels uses Deskhero's Kanban board to manage their support tickets visually. The AI suggests the most efficient order of handling the tickets, helping the team manage their workload effectively.
How does Deskhero's AI improve the accuracy of ticket responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new tickets. This improves the accuracy of the responses and reduces the response time.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses custom fields and user groups to categorize customers and their queries. It then provides personalized and relevant responses based on this categorization.
How does Deskhero's AI help in workload management?
Deskhero's AI uses the Kanban board to suggest the most efficient order of handling the tickets, helping the team manage their workload effectively.
* This article provides an example of how a fictive company in the Mobile catering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
