Gourmet On-The-Go uses Deskhero's AI capabilities to manage their customer support tickets more efficiently. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to new tickets, significantly reducing the response time.
The company also uses Deskhero's custom fields and user groups to categorize their customers and their queries. This allows the AI to provide more personalized and relevant responses, improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, enables Gourmet On-The-Go's support team to quickly find relevant information from their vast database of resources. This helps them answer customer queries more accurately and promptly.
By leveraging Deskhero's REST API, Gourmet On-The-Go has integrated the platform with their existing systems, enabling seamless data exchange and improving overall operational efficiency.
Finally, Gourmet On-The-Go uses Deskhero's Kanban board to visually manage their support tickets. The AI suggests the most efficient order of handling the tickets, helping the team prioritize their tasks and manage their workload effectively.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new tickets. This reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to find the most relevant content from the available resources. This helps the support team find the required information quickly and accurately.
How does Deskhero's AI help in managing the workload?
Deskhero's AI uses the Kanban board to suggest the most efficient order of handling the tickets, helping the team prioritize their tasks and manage their workload effectively.
* This article provides an example of how a fictive company in the Mobile catering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
