MobileNet uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helps the company understand common customer issues and develop effective solutions.
The AI-powered suggestion feature of Deskhero enables MobileNet's customer support representatives to provide quick and accurate responses. The AI suggests replies based on the analysis of past tickets and knowledge base articles, significantly reducing response time.
Deskhero's comprehensive search bar, enhanced by AI, allows MobileNet's customer support team to find relevant content quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need.
MobileNet also leverages Deskhero's REST API to integrate the platform with other systems. This integration allows the company to automate various tasks, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled MobileNet to improve its customer support services significantly. The company has seen a reduction in response time, an increase in customer satisfaction, and improved efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by analyzing previous tickets, knowledge base articles, and uploaded files. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings. These embeddings are generated from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI uses these embeddings to find relevant content quickly.
How does MobileNet integrate Deskhero with other systems?
MobileNet uses Deskhero's REST API to integrate the platform with other systems. This integration allows the company to automate various tasks, improving efficiency.
* This article provides an example of how a fictive company in the Mobile Network Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
