MobileFusion Inc. manages a large volume of customer queries daily. With Deskhero's ticket management system, they have been able to organize and prioritize these queries effectively. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, providing suggested replies based on previous tickets and knowledge base articles.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries, improving customer satisfaction.
MobileFusion also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, and PDF files uploaded by MobileFusion. This has made it easier for the support team to access and share information with customers.
Deskhero's website scraping feature has also proved beneficial for MobileFusion. The AI scrapes data from MobileFusion's website and uses it to enhance the knowledge base and improve the suggested replies. This has helped MobileFusion provide more accurate and relevant responses to customer queries.
Overall, Deskhero's advanced AI capabilities have enabled MobileFusion to enhance their customer service efficiency, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI analyze the content of tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets. It uses this analysis to provide suggested replies based on previous tickets, knowledge base articles, and other relevant content.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It also uses data scraped from your website to enhance the knowledge base.
How has Deskhero improved customer satisfaction at MobileFusion?
Deskhero has helped MobileFusion reduce the time taken to resolve customer queries by providing suggested replies and enhancing search results. This has improved customer satisfaction.
* This article provides an example of how a fictive company in the Mobile phone handset manufacturers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
