CellTech Innovations receives thousands of customer queries daily. They use Deskhero's ticket management feature to organize and prioritize these queries. The advanced AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, providing suggested replies based on previous tickets, knowledge base articles, and other relevant content.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries, improving customer satisfaction.
CellTech also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, and PDF files uploaded by CellTech. This has made it easier for the support team to access and share information with customers.
Deskhero's website scraping feature has also proved beneficial for CellTech. The AI scrapes data from CellTech's website and uses it to enhance the knowledge base and improve the suggested replies. This has helped CellTech provide more accurate and relevant responses to customer queries.
Overall, Deskhero's advanced AI capabilities have enabled CellTech to streamline their customer support services, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI analyze the content of tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets. It uses this analysis to provide suggested replies based on previous tickets, knowledge base articles, and other relevant content.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It also uses data scraped from your website to enhance the knowledge base.
How has Deskhero improved customer satisfaction at CellTech?
Deskhero has helped CellTech reduce the time taken to resolve customer queries by providing suggested replies and enhancing search results. This has improved customer satisfaction.
* This article provides an example of how a fictive company in the Mobile phone handset manufacturers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
