ConnectPlus uses Deskhero's AI capabilities to analyze and categorize incoming tickets based on their content. This allows the company to prioritize urgent issues and assign tickets to the most suitable team members, improving their response times and the quality of their support.
The company also uses Deskhero's AI-powered search functionality to quickly find relevant information when dealing with complex customer queries. This ensures that customers receive accurate and comprehensive responses, enhancing their overall satisfaction.
Furthermore, ConnectPlus leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This not only improves the accuracy of their support responses but also reduces the time spent on manual data entry.
By integrating Deskhero with their existing systems using the platform's REST API, ConnectPlus has been able to streamline their support operations and reduce the need for manual data entry.
Overall, Deskhero's AI capabilities have enabled ConnectPlus to significantly improve their ticket management process, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their urgency and the type of issue. This allows tickets to be prioritized and assigned to the most suitable team members.
How does Deskhero's website scraping feature improve support responses?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from your website. The AI then uses this information to enhance search results and suggest replies, ensuring that customers receive accurate and up-to-date responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Mobile phone network operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
