GlobalLink uses Deskhero's AI capabilities to analyze their knowledge base articles and generate suggested replies for their customer support team. This not only improves the accuracy of their responses but also reduces the time spent on researching and drafting replies.
The company also uses Deskhero's AI-powered search functionality to quickly find relevant information from their extensive database of policies, manuals, and presentations. This ensures that customers receive accurate and comprehensive responses, enhancing their overall satisfaction.
Furthermore, GlobalLink leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This not only improves the accuracy of their support responses but also reduces the time spent on manual data entry.
By integrating Deskhero with their existing systems using the platform's REST API, GlobalLink has been able to streamline their support operations and reduce the need for manual data entry.
Overall, Deskhero's AI capabilities have enabled GlobalLink to significantly improve their knowledge base management, resulting in more accurate support responses and higher customer satisfaction.
How does Deskhero's AI generate suggested replies from knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze knowledge base articles and generate suggested replies. This allows the customer support team to provide accurate and comprehensive responses more quickly.
How does Deskhero's website scraping feature improve knowledge base management?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from your website. This ensures that the knowledge base is always up-to-date and reduces the time spent on manual data entry.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Mobile phone network operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
