CartCraze receives a wide variety of customer inquiries daily. Managing these inquiries effectively is essential for maintaining a positive customer experience. With Deskhero, CartCraze can categorize these inquiries into structured data lists and manage them using the tickets management system.
Deskhero's AI capabilities are instrumental in handling common or repetitive inquiries. By analyzing previous tickets and knowledge base articles using OpenAI Embeddings, the platform suggests relevant responses. This significantly reduces the time spent by customer support staff on each ticket and improves the accuracy of responses.
Deskhero also enhances the search results for customer support staff by using the same AI technology. When a new ticket is created, the system can quickly find related tickets, knowledge base articles, and other relevant information. This helps the staff member to provide a comprehensive and accurate response.
CartCraze also uses the custom fields feature to capture specific information about each customer interaction. This data is then used to improve their services and offerings based on customer feedback and preferences.
Finally, the REST API provided by Deskhero allows CartCraze to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI capabilities reduce the time spent on each ticket?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses. This significantly reduces the time spent by customer support staff on each ticket, allowing them to handle more customers.
How does Deskhero enhance search results?
When a new ticket is created, Deskhero's AI technology quickly finds related tickets, knowledge base articles, and other relevant information to help the staff member respond effectively.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow for your customer support team.
* This article provides an example of how a fictive company in the Mobile Stall Retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
