MobileMunchies receives a large number of customer inquiries daily. These range from questions about menu items, stall locations, to feedback and complaints. With Deskhero, they are able to categorize these inquiries into structured data lists and manage them efficiently using the tickets management system and kanban board.
The AI capabilities of Deskhero come into play when dealing with repetitive or common inquiries. The platform uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant responses. This significantly reduces the time spent by customer support staff on each ticket, allowing them to handle more customers.
Deskhero also enhances the search results for customer support staff by using the same AI technology. When a new ticket is created, the system can quickly find related tickets, knowledge base articles, and other relevant information to help the staff member respond effectively.
In addition, MobileMunchies utilizes the custom fields feature to capture specific information about each customer interaction. This data is then used to improve their services and offerings based on customer feedback and preferences.
Finally, the REST API provided by Deskhero allows MobileMunchies to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time spent by customer support staff on each ticket, allowing them to handle more customers.
How does Deskhero enhance search results?
When a new ticket is created, Deskhero's AI technology quickly finds related tickets, knowledge base articles, and other relevant information to help the staff member respond effectively.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow for your customer support team.
* This article provides an example of how a fictive company in the Mobile Stall Retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
