TeleNet has a vast knowledge base that includes policies, manuals, presentations, and other relevant content. Keeping this knowledge base updated was a major challenge for the company. With Deskhero, TeleNet can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has ensured that the knowledge base is always up-to-date and relevant.
The AI-powered search feature of Deskhero has made it easier for TeleNet's customer support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This has significantly reduced the time taken to resolve customer queries and improved the efficiency of the support team.
Deskhero's advanced AI capabilities also allow TeleNet to automate responses to customer queries. The AI generates suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has not only reduced the response time but also improved the consistency of responses.
TeleNet also leverages Deskhero's REST API to integrate the platform with other systems. This seamless integration has further streamlined the support operations and improved the overall customer experience.
Overall, the advanced AI capabilities of Deskhero have revolutionized the way TeleNet manages its knowledge base and handles customer support. It has improved efficiency, reduced response time, and enhanced the quality of support provided to the customers.
How does Deskhero keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and relevant.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyses this data to understand the context and provide the most relevant response.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with other systems. This can help in streamlining your operations and improving the overall customer experience.
* This article provides an example of how a fictive company in the Mobile telecommunications services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
