ConnectWorld receives a large volume of customer queries every day. Handling these queries manually was not only time-consuming but also led to inconsistencies in responses. With Deskhero's advanced AI capabilities, ConnectWorld can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly reduced the response time and improved the consistency of responses.
The AI-powered search feature of Deskhero has made it easier for ConnectWorld's customer support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This has improved the efficiency of the support team and reduced the time taken to resolve customer queries.
Keeping the knowledge base updated was a major challenge for ConnectWorld. With Deskhero, the company can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the most recent and relevant information is always available for both the support team and the customers.
ConnectWorld also uses Deskhero's REST API to integrate the platform with other systems. This seamless integration has further streamlined the support operations and improved the overall customer experience.
Overall, the advanced AI capabilities of Deskhero have transformed the way ConnectWorld handles customer support. It has not only improved efficiency but also enhanced the quality of support provided to the customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. The AI analyses this data to understand the context and provide the most relevant response.
How does the AI-powered search feature work?
The search feature uses OpenAI Embeddings to enhance search results. It analyses previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with other systems. This can help in streamlining your operations and improving the overall customer experience.
* This article provides an example of how a fictive company in the Mobile telecommunications services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
