Orbitel Mobile was facing challenges in managing their growing customer base and the corresponding increase in support tickets. They needed a solution that could handle the volume, provide accurate responses, and reduce the workload on their customer service team.
With Deskhero, Orbitel Mobile was able to leverage the platform's advanced AI capabilities to manage their support tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also improved the search results on their knowledge base. This enabled customers to find solutions to their issues quickly, reducing the number of tickets generated and allowing the customer service team to focus on more complex issues.
Additionally, Deskhero's custom fields and structured data lists allowed Orbitel to categorize and prioritize tickets based on their urgency and complexity. This helped in improving response times and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved Orbitel Mobile's customer service operations, making them more efficient and effective.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up the response time.
How does Deskhero improve the search results on the knowledge base?
Deskhero leverages AI to enhance the search results on the knowledge base. It uses OpenAI Embeddings to find the most relevant content based on the search query, making it easier for customers to find solutions to their problems.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero provides features like custom fields and structured data lists that allow companies to categorize and prioritize tickets based on their urgency and complexity. This helps in improving response times and customer satisfaction.
* This article provides an example of how a fictive company in the Mobile telecommunications via satellite industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
