SkyHigh Towers was struggling with managing the increasing volume of customer support tickets. The complexity of their mobile tower systems often led to intricate queries that required considerable time and expertise to resolve. They decided to implement Deskhero, particularly leveraging its advanced AI capabilities to enhance their customer support efficiency.
With Deskhero, SkyHigh Towers could utilize AI to analyze previous tickets and knowledge base articles to generate suggested replies for incoming queries. This significantly reduced the time spent by support agents on each ticket, allowing them to handle more queries in less time.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets and other resources, the AI could find the most relevant content for each query. This made it easier for support agents to find the information they needed to resolve complex issues.
The company also used Deskhero's AI to automatically generate knowledge base articles from various files like policies, manuals, and presentations. This further enriched their knowledge base, making it a more valuable resource for both their support agents and customers.
By implementing Deskhero, SkyHigh Towers was able to significantly improve their customer support efficiency and response times, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for each query. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for each query, enhancing the search results within the platform.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various files like policies, manuals, and presentations. This enriches the knowledge base, making it a more valuable resource for support agents and customers.
* This article provides an example of how a fictive company in the Mobile Tower Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
