TowerTech Solutions was facing challenges with their ticket management process. The high volume of support tickets and the complexity of their mobile tower systems made it difficult to efficiently manage and resolve queries. They decided to implement Deskhero, leveraging its advanced AI capabilities to improve their ticket management process.
With Deskhero, TowerTech Solutions could use AI to analyze previous tickets and knowledge base articles to generate suggested replies for incoming queries. This not only improved the efficiency of their support agents but also ensured consistent and accurate responses to customer queries.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets and other resources, the AI could find the most relevant content for each query. This made it easier for support agents to quickly find the information they needed to resolve tickets.
The company also used Deskhero's AI to automatically generate knowledge base articles from various files like policies, manuals, and presentations. This helped them build a comprehensive knowledge base that could be easily accessed by their support agents and customers.
By implementing Deskhero, TowerTech Solutions was able to improve their ticket management process and enhance their customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies for incoming queries. This improves the efficiency of support agents and ensures consistent and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for each query, enhancing the search results within the platform.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various files like policies, manuals, and presentations. This helps build a comprehensive knowledge base that can be easily accessed by support agents and customers.
* This article provides an example of how a fictive company in the Mobile Tower Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
