Pinnacle Towers was looking for ways to provide more proactive customer support. They wanted to anticipate common customer queries and provide solutions before customers even had to raise a ticket. They decided to implement Deskhero, leveraging its advanced AI capabilities to achieve this goal.
With Deskhero, Pinnacle Towers could use AI to analyze previous tickets and knowledge base articles to identify common issues and queries. They then used this information to proactively address these issues in their knowledge base and customer communications.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets and other resources, the AI could find the most relevant content for each query. This made it easier for customers to find the information they needed without having to raise a ticket.
The company also used Deskhero's AI to automatically generate knowledge base articles from various files like policies, manuals, and presentations. This helped them build a comprehensive knowledge base that could be easily accessed by their customers.
By implementing Deskhero, Pinnacle Towers was able to provide more proactive customer support and improve customer satisfaction, reducing the number of support tickets and enhancing their overall customer experience.
How does Deskhero's AI help provide proactive customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to identify common issues and queries. This information can be used to proactively address these issues in the knowledge base and customer communications.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for each query, enhancing the search results within the platform.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various files like policies, manuals, and presentations. This helps build a comprehensive knowledge base that can be easily accessed by customers.
* This article provides an example of how a fictive company in the Mobile Tower Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
