AdFusion was dealing with a growing volume of customer support tickets and an expanding knowledge base. They needed a robust solution to manage these tasks efficiently and provide quick, accurate responses to their customers. They turned to Deskhero for its advanced AI capabilities.
Deskhero allowed AdFusion to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI used this information to find relevant content and generate suggested replies, significantly reducing the time taken to respond to tickets.
The comprehensive search bar powered by AI enhanced search results, enabling the support team to find the required information quickly. This feature improved their efficiency, allowing them to handle more tickets in less time.
AdFusion also utilized Deskhero's custom fields and structured data lists to effectively categorize and prioritize tickets. The kanban board provided a clear visual representation of all ongoing support issues, helping the team stay organized and manage their workload effectively.
By leveraging Deskhero's advanced AI capabilities, AdFusion has been able to transform their customer support operations, providing better service to their customers while also improving their internal processes.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant and accurate search results.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists for effective ticket categorization and prioritization. It also offers a kanban board for a visual overview of all ongoing support issues.
* This article provides an example of how a fictive company in the Mobile/wireless advertising services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
