AdMobility was struggling with an increasing volume of customer support tickets and a growing knowledge base. They needed a solution that could help them manage these efficiently and provide quick, accurate responses to their customers. They turned to Deskhero for its advanced AI capabilities.
With Deskhero, AdMobility was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI used this information to find relevant content and generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's comprehensive search bar also proved invaluable. It uses AI to enhance search results, making it easier for AdMobility's support team to find the information they need quickly. This feature has greatly improved their efficiency, allowing them to handle more tickets in less time.
AdMobility also benefited from Deskhero's custom fields and structured data lists, which allowed them to categorize and prioritize tickets effectively. The kanban board provided a visual overview of all ongoing support issues, helping the team stay organized and on top of their workload.
Overall, Deskhero's advanced AI capabilities have transformed AdMobility's customer support operations, enabling them to provide better service to their customers while also improving their internal efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data. It uses this information to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant search results.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. It also offers a kanban board for a visual overview of all ongoing support issues.
* This article provides an example of how a fictive company in the Mobile/wireless advertising services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
