WirelessWave was facing challenges in managing their growing volume of customer support tickets and maintaining their extensive knowledge base. They needed a robust solution that could help them manage these tasks efficiently and provide quick, accurate responses to their customers. That's when they discovered Deskhero.
Deskhero's advanced AI capabilities allowed WirelessWave to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This AI-driven approach enabled the system to find relevant content and generate suggested replies, significantly reducing the response time for customer queries.
The comprehensive search bar powered by AI provided enhanced search results, making it easier for the support team to find the required information quickly. This feature improved their efficiency, enabling them to handle more tickets in less time.
WirelessWave also utilized Deskhero's custom fields and structured data lists to effectively categorize and prioritize tickets. The kanban board provided a clear visual representation of all ongoing support issues, helping the team stay organized and manage their workload effectively.
By leveraging Deskhero's advanced AI capabilities, WirelessWave has been able to transform their customer support operations, providing better service to their customers while also improving their internal processes.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then used to generate suggested replies for customer queries.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant and accurate search results.
How does Deskhero help in ticket management?
Deskhero provides features like custom fields and structured data lists for effective ticket categorization and prioritization. It also offers a kanban board for a visual overview of all ongoing support issues.
* This article provides an example of how a fictive company in the Mobile/wireless advertising services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
