ModelMasters receives a high volume of support requests daily. To handle these efficiently, they use Deskhero's AI capabilities to suggest replies to the incoming tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate these suggestions, significantly reducing the time spent on each ticket.
The AI system also helps ModelMasters in managing their user groups. It automatically categorizes the users based on their query patterns and directs their tickets to the most suitable support staff. This ensures that the users get the most accurate and timely responses to their queries.
ModelMasters uses Deskhero's AI to keep their knowledge base up-to-date. The AI system automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the latest information is always available to the users.
Deskhero's AI-powered search bar helps ModelMasters' support staff to quickly find relevant information from the vast amount of data available. The AI system enhances the search results by using OpenAI embeddings from various sources, making the search process more efficient and accurate.
Finally, ModelMasters uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their helpdesk services.
How does Deskhero's AI help in managing user groups?
Deskhero's AI automatically categorizes the users based on their query patterns and directs their tickets to the most suitable support staff. This ensures that the users get the most accurate and timely responses to their queries.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the latest information is always available to the users.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI embeddings from various sources to enhance the search results. This makes the search process more efficient and accurate.
* This article provides an example of how a fictive company in the Modeling, Simulation, and Testing of Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
