TestPro often deals with complex technical queries from clients regarding their testing services. They use Deskhero's advanced AI capabilities to quickly parse through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support staff on each ticket.
The AI capabilities of Deskhero also help TestPro in managing and prioritizing their support tickets. The AI system categorizes and ranks the tickets based on their urgency and complexity, allowing the support staff to focus on the most critical issues first.
TestPro also uses Deskhero's AI to enhance their knowledge base. The AI system automatically generates articles from Word, PowerPoint, and PDF files, making it easier for the support staff to update the knowledge base and ensuring that the latest information is always available to the customers.
Deskhero's comprehensive search bar powered by AI helps TestPro's support staff to quickly find relevant information from the vast amount of data available. The AI system enhances the search results by using OpenAI embeddings from various sources, making the search process more efficient and accurate.
Finally, TestPro uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their customer support capabilities.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI categorizes and ranks the support tickets based on their urgency and complexity. This allows the support staff to focus on the most critical issues first.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI automatically generates articles from Word, PowerPoint, and PDF files, making it easier for the support staff to update the knowledge base and ensuring that the latest information is always available to the customers.
How does Deskhero's AI enhance the search process?
Deskhero's comprehensive search bar powered by AI uses OpenAI embeddings from various sources to enhance the search results. This makes the search process more efficient and accurate.
* This article provides an example of how a fictive company in the Modeling, Simulation, and Testing of Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
