FastCash receives a large number of customer queries daily, including transaction status inquiries, technical issues, and policy questions. With Deskhero, they have been able to effectively manage these queries by structuring them into tickets and categorizing them using custom fields. The Kanban board feature provides a visual representation of the ticket progress, helping the support team prioritize tasks.
Deskhero's advanced AI capabilities have been crucial in improving FastCash's response times and accuracy. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This has significantly reduced the time spent by support agents on crafting responses and improved the quality of responses.
The AI also enhances the search results within the platform. When a support agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content, thereby reducing the time spent searching for information.
FastCash has also utilized Deskhero's custom email domains feature to maintain brand consistency in their communication. This has helped improve their professional image and customer trust.
Overall, Deskhero's AI capabilities have significantly improved FastCash's customer support process, leading to higher efficiency and improved customer satisfaction.
How has Deskhero improved FastCash's response times?
Deskhero's AI capabilities suggest replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This reduces the time spent by support agents on crafting responses and improves the quality of responses.
How does Deskhero enhance search results within the platform?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content, thereby reducing the time spent searching for information.
How does FastCash use Deskhero's custom email domains feature?
FastCash uses Deskhero's custom email domains feature to maintain brand consistency in their communication, improving their professional image and customer trust.
* This article provides an example of how a fictive company in the Money transfer services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
