GlobalMoney receives a high volume of customer queries daily, ranging from transaction status inquiries to technical issues. With Deskhero, they have been able to structure these queries into tickets and categorize them using custom fields for efficient management. The Kanban board feature allows the support team to visualize the progress of each ticket and prioritize accordingly.
Deskhero's advanced AI capabilities have significantly improved GlobalMoney's response times and accuracy. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can suggest replies to customer queries. This has reduced the time spent by support agents on crafting responses, allowing them to handle more tickets within the same timeframe.
The AI also enhances the search results within the platform. When a support agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content, making it easier for the agent to find the needed information.
GlobalMoney has also utilized Deskhero's custom email domains feature to maintain brand consistency in their communication. This has improved their professional image in the eyes of their customers.
Overall, Deskhero's AI capabilities have streamlined GlobalMoney's customer support process, improving efficiency and customer satisfaction.
How has Deskhero improved GlobalMoney's response times?
Deskhero's AI capabilities suggest replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This reduces the time spent by support agents on crafting responses.
How does Deskhero enhance search results within the platform?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content, making it easier for the agent to find the needed information.
How does GlobalMoney use Deskhero's custom email domains feature?
GlobalMoney uses Deskhero's custom email domains feature to maintain brand consistency in their communication, improving their professional image.
* This article provides an example of how a fictive company in the Money transfer services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
