SwiftTransfer deals with a multitude of customer queries daily, including transaction inquiries, technical issues, and policy questions. Using Deskhero, they have been able to effectively manage these queries by structuring them into tickets and categorizing them using custom fields. The Kanban board provides a visual representation of the ticket progress, helping the support team prioritize tasks.
Deskhero's advanced AI capabilities have been instrumental in improving SwiftTransfer's response times and accuracy. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This has not only reduced the time spent by support agents on crafting responses but also improved the quality of responses.
The AI also enhances the search results within the platform. When a support agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content, thereby reducing the time spent searching for information.
SwiftTransfer has also made use of Deskhero's custom email domains feature to maintain brand consistency in their communication. This has helped improve their professional image and customer trust.
Overall, Deskhero's AI capabilities have significantly improved SwiftTransfer's customer support process, leading to higher efficiency and improved customer satisfaction.
How has Deskhero improved SwiftTransfer's response times?
Deskhero's AI capabilities suggest replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This reduces the time spent by support agents on crafting responses and improves the quality of responses.
How does Deskhero enhance search results within the platform?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content, thereby reducing the time spent searching for information.
How does SwiftTransfer use Deskhero's custom email domains feature?
SwiftTransfer uses Deskhero's custom email domains feature to maintain brand consistency in their communication, improving their professional image and customer trust.
* This article provides an example of how a fictive company in the Money transfer services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
