AquaMonitor handles a large volume of customer queries daily, ranging from technical issues with monitoring equipment to inquiries about water quality reports. Previously, the company relied on a manual process to manage these tickets, which was time-consuming and prone to errors.
With Deskhero, AquaMonitor has automated this process. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
Deskhero's AI also enhances the search results within the platform. When a new ticket is created, the AI quickly scans all available data to provide relevant content to the support agent. This feature has improved the accuracy of responses and reduced the time taken to resolve each ticket.
Additionally, AquaMonitor uses Deskhero's REST API to integrate the platform with their internal systems. This seamless integration has improved the flow of information between different departments, leading to better coordination and faster resolution of customer issues.
Overall, Deskhero's AI capabilities have significantly improved AquaMonitor's customer support efficiency, leading to higher customer satisfaction and lower operational costs.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to find relevant content when a new ticket is created. This content is then used to generate suggested replies, improving the accuracy of responses.
What benefits does AquaMonitor get from integrating Deskhero with their internal systems?
Integrating Deskhero with AquaMonitor's internal systems through the REST API improves the flow of information between different departments. This leads to better coordination and faster resolution of customer issues.
How does Deskhero's AI enhance the search results within the platform?
When a new ticket is created, Deskhero's AI quickly scans all available data to provide relevant content to the support agent. This enhances the search results within the platform, making it easier for agents to find the information they need to resolve tickets.
* This article provides an example of how a fictive company in the Monitoring and testing of supplied surface water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
