HydroTest receives numerous customer queries every day, including technical questions about testing procedures and requests for water quality data. Handling these queries manually was proving to be inefficient and error-prone.
By implementing Deskhero, HydroTest has been able to automate their ticket management process. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
The AI also enhances the search results within the platform. When a new ticket is created, the AI quickly scans all available data to provide relevant content to the support agent. This feature has improved the accuracy of responses and reduced the time taken to resolve each ticket.
HydroTest also uses Deskhero's REST API to integrate the platform with their internal systems, improving the flow of information between different departments and enabling faster resolution of customer issues.
Overall, Deskhero's AI capabilities have greatly improved HydroTest's customer support efficiency, resulting in higher customer satisfaction and lower operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to find relevant content when a new ticket is created. This content is then used to generate suggested replies, helping support agents respond more accurately and quickly.
How does integrating Deskhero with HydroTest's internal systems benefit the company?
Integrating Deskhero with HydroTest's internal systems through the REST API improves the flow of information between different departments. This leads to better coordination and faster resolution of customer issues.
How does Deskhero's AI enhance the search results within the platform?
When a new ticket is created, Deskhero's AI quickly scans all available data to provide relevant content to the support agent. This enhances the search results within the platform, making it easier for agents to find the information they need to resolve tickets.
* This article provides an example of how a fictive company in the Monitoring and testing of supplied surface water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
